What are the Ecruise Opening Times?

Office Opening hours are:
Mon - Fri 09.30 to 17:30
Sat - 09.30 to 17:00
Sun - Closed

What is Ecruise's ABTA number?

# 13157

What do I do if my Cruise Package Booking Confirmation is wrong?

Please check the details of your booking confirmation with care, to ensure that all details of your confirmed holiday are as required. It is important to note your booking reference number from this documentation, to quote whenever you contact us.
Contact us at your earliest possible convenience on 020 8559 9007 if there are any discrepancies whatsoever.

How do I make Amendments to my Cruise Package Booking?

If you do need to make amendments to your holiday booking, please contact us on 020 8559 9007 to make any changes. Please remember that should you wish to amend your holiday an administration fee may apply.

When is my Balance Payment due for my Cruise Package?

Your outstanding holiday balance is due 8 weeks before your travel date.

What is my Credit Card Charge for the Cruise Package?

Visa, MasterCard have a handling charge of 1.5%. Delta, Switch and Connect have no handling charge. American Express have a handling charge of 2%. Cheques should be made payable to "Atlantis Travel of London Ltd". Please write your Ecruise reference number on the back of the cheque and send it to this address: Atlantis Travel, 16 Brook Parade, Chigwell, Essex, IG7 6PF. Please do not send Cash
When will I receive my Tickets?

All tickets are dispatched to you 7 to 10 days before your departure date.

How do I Cancel my Cruise Holiday?

All cancellation requests must be sent to us in writing and need to be sent to this address: Atlantis Travel, 16 Brook Parade, Chigwell, Essex, IG7 6PF. Cancellation can only be accepted based on the date of arrival of the cancellation letter. Cancellation charges will apply.

How are Cruise package holidays financially protected?

For air holidays Atlantis Travel only deals with ATOL protected tour operators. ATOL (Air Travel Organizers' Licence) is a tour operators' licensing scheme operated by the Civil Aviation Authority. ATOL protects your money against insolvency. If an ATOL tour operator stops trading, the CAA will refund your money. If you are on holiday it will allow you to complete your stay and travel home as planned. If you book just a charter flight, you'll be protected in the same way. Tour operators providing holidays that do not involve flights provide similar protection through their membership of ABTA.

Visa, Travel and Health Information!

Please ensure that your passport has at least 6 months validity from your date of your departure from the UK.

Arrangements of passport, visa and immunizations are the responsibility of the guest. Anyone failing to present the necessary documents and/or visas upon embarkation may be denied boarding. If you require additional information, contact Zeirer Visa Service at 020 7833 2709.
Immunization requirements and recommendations are subject to change, please check with your GP or pharmacist prior to travel. You may also contact the World Health Organization at www.who.int/eng or the Centre for Disease Control at www.cdc.gov/travel/destinat.htm.

IMPORTANT CHANGES TO PASSPORT REQUIREMENTS FOR ENTRY INTO THE USA

Please carefully note the following information which affects all guests wishing to travel to the USA on the Visa Waiver Programme. From 01 October 2003, all passengers intending to enter the USA on the Visa Waiver Programme will be required to present a machine readable passport (MRP). Passengers travelling to the USA with a non-machine readable passport will require a valid US entry visa. A MRP has the holders personal details e.g, name, date of birth, nationality and passport number contained in the two lines of text at the base of the photo page. These two lines of text indicate the passport is machine readable. Children travelling on a parent`s passport (machine-readable or not) cannot benefit from the Visa Waiver programme. It is strongly recommended that all guests, including children, obtain a MRP well in advance of their departure. For further information regarding passport and visa requirements, we recommend that you contact the US Embassy on 0207 499 9000. The following website also provides comprehensive information regarding this matter www.travel.state.gov/vwp

Can I Fly when Pregnant?

As a general rule, all Tour Operators advise that up to 28 weeks of pregnancy you can travel as long as you have checked with your GP. From 1 day over 28 weeks of pregnancy upon return and up to 32 weeks, you must obtain a doctors' certificate stating how many weeks pregnant you are and your due date. It must also state that you are fit to travel. You should take this certificate with you to the airport as you may be asked for it at check-in. You must also check with your travel insurance company that you are covered under your policy and make sure that you're due date and how many weeks pregnant you are is noted by the insurance company. Over 32 weeks of pregnancy you cannot travel with any airline. All airlines advise that you check with them directly before booking if over 28 weeks pregnant. If you or any of your party is pregnant, please check with your GP that it is all right to travel before making any booking.

Do I need Travel Insurance?

We strongly recommend that you purchase adequate insurance when traveling abroad. It is important to remember that some Insurance Companies will charge a premium for cover if you suffer from a pre existing medical condition. The provider of Travel Insurance offered by Atlantis Travel is Preferential Insurance. Their contact number to make a claim is 08700 130444 and the medical help line is 08705 133723

Any other Cruise Holiday Package questions?

If you have not found an answer to your question here, please contact us on: 020 8559 9007 or email sales@ecruise.co.uk